Cloud & Network Services Manager

We’re a leading network of independent Australian accounting, audit and business advisory firms, working together to enable growth and ambition for our clients. And our people. 

When you join Pitcher Partners, you’re joining a team with heart. We support each other. We learn together. We’re deliberate about fostering relationships that nurture and empower every individual. 

And we’re excited by what’s possible. We know some of the best new ideas come in the form of curious, talented people we haven’t met yet. Perhaps you’re one of them. 

Our commitment to you 

At Pitcher Partners we believe success is better shared. We invest in the future of our people, and a culture that supports us all. When you embark on a career with us, we support your journey in various ways:  

Your development 

• Tailored leadership and professional development programs 

• Secondment opportunities across practice groups internally and internationally through the Baker Tilly International network 

• Study support to enhance your career and impact including CA and other post graduate study 

Your leave and flexibility 

• Hybrid and flexible working arrangements, and dress for your day 

• Time In Lieu and client leadership program leave 

• Paid parental leave, community leave, purchased leave and public holiday swap programs 

Your health, finance and extras  

• Mental health first aid training 

• Onsite massages and pilates 

• Employee Assistance Program 

• Lifestyle and retail discounts through Pitcher+ 

• Free barista made coffee from our onsite café, The Hub 

• Income protection insurance 

• Convenient CBD location by Southern Cross station 

We’re proud to be a WORK180 Endorsed Employer for All Women. Earned through our continued commitment to the careers of women by offering benefits and policies that support diversity, equity and inclusion. Visit the Work180 Pitcher Partners Melbourne page a full breakdown of our benefits. 

About the team 

The focus of the IT Services team is to enable automation and provide our internal clients with the best technology and applications, ensuring they can effectively support the firm’s clients’ needs.  

The team comprises two core streams: IT Operations (includes the service desk team, technical consulting team, and IT training team) and Applications (includes the database & application support team and the DevOps & automation development team). 

About the role 

This role has a strategic and management focus across the complete Pitcher Partners IT Infrastructure environment, the technical team and partner relationships supporting and managing this offering/function. 

Working closely with the IT Leadership Team in successfully architecting, optimizing, supporting, and refining the infrastructure/cloud/networking environment to be on the front foot of evolving technology, keeping Pitcher Partners secure, as well as providing exceptional service to stakeholders and the wider Firm. 

Key responsibilities 

• Develop an Infrastructure strategy with key stakeholders to deliver optimized IT solutions and research applicable technologies and automation solutions 

• Partner with relevant vendors to deliver innovative and cost effective, technology solutions and ensure alignment with Pitcher Partners’ strategies. 

• Proactively engage with key stakeholders and team members on strategies and act as the key contact for escalated technical issues. 

• Be the key point of engagement with vendors and partners for technical or technology issues. 

• Manage and administer systems, including Microsoft Azure, Microsoft 365, and backup & storage solutions, and oversee email security and asset management. 

• Assist with technical requirements, guidance, implementation, troubleshooting, and testing for projects. 

• Provide technical support and guidance, manage escalations, and collaborate with the Applications team on changes and projects. 

Who we’re after 

Here are the some of the key qualifications, skills and personal attributes we’re looking for. If you tick most of the boxes, but not all – that’s ok! We’d still love for you to apply. 

• Hands-on technical knowledge of core technologies including Azure Resources and Services, and Core Networking. 

• Experience in a technical/management position, including working with the full Azure Cloud environment and MSP/vendor partnerships. 

• Skills and experience in network design, architecture, and support, and experience working closely with Applications and Infrastructure support teams.  

• ITIL certified with experience in applying ITIL principles to manage issues, problems, and incidents, and customer service management standards.  

How to apply 

If you can see yourself as part of a team that’s about developing meaningful relationships with your clients and your colleagues, and leading with the best ideas, we want to hear from you. 

Our typical recruitment process for shortlisted applicants will include a phone screening, two interviews and role specific testing or case study. Our recruitment team will walk you through this process and will provide you with all the required information.  

Applications will close on the 23rd of August 2024. Once advertising commences, we continually review applications, so encourage you to apply today if you can see yourself in this role. 

Actively improving diversity in our workforce is central to our purpose, and we strongly encourage people from under-represented backgrounds and groups to apply. 

We are open to discussing how any of our roles can be done on a part time basis and encourage you to let us know if you require any reasonable adjustments to the recruitment process. You can reach out to us at [email protected] . 

Note for recruitment agencies: While we appreciate the role recruitment agencies play in our recruitment strategy, unsolicited CV’s or profiles will not be considered. We will not be liable or responsible for any fees or costs associated with unsolicited CV’s or profiles that are shared.  

#LI-hybrid 

#LI-