Michelle McDade


Client Director


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Professional Background

Michelle McDade is an experienced health service executive having held operational roles in both the public and private health care sector. Michelle’s career is highlighted by her approach to quality and innovation, with successful submission for a number of grants through the Victorian Department of Business and Innovation. Michelle has significant experience managing complex multi-site workforce issues, and her career is highlighted by her approach to quality, innovation and clinician engagement.Improving each patient’s experience in the health service, engaging staff in this important work, and searching for innovative solutions to the challenges in health care is of utmost importance to Michelle.

Michelle has a 23 year background in healthcare, with experience in both public and private sectors, having worked as a clinician and as a senior executive. Working closely with clients, Michelle will tailor innovative and sustainable solutions to meet many of the challenges of healthcare service provision, including governance, risk management, quality systems, patient experience and consumer participation.

Michelle’s health sector experience enables her to approach these challenges from strategic, operational and financial perspectives, taking into account the impact on multiple stakeholders.

Areas of Expertise:

  • Project Management
  • Governance
  • Improvement
  • Risk Management
  • Change Management
  • Quality and Safety
  • Customer Experience

Industry Experience

  • Aged Care
  • Health care
  • Not for profit
  • Public sector
  • Retail
  • Transport and Logistics

Memberships & Qualifications

  • Masters of Business Administration (Melbourne Business School / AGSM)
  • Post Graduate Diploma – Physiotherapy (University of Melbourne)
  • Bachelor of Applied Science – Physiotherapy (La Trobe University)

Articles Published

Is your safety culture dysfunctional?

29th March 2018

Michelle McDade

*Read: Using KPI’s to drive growth [1]* Pitcher Partners recently collaborated with international expert on patient safety, Dr Raj Behal, to b...

Eliminating sentinel events

1st December 2017

Michelle McDade

Renowned international leader in this field, Dr Raj Behal visited Pitcher Partners Melbourne recently to share his insights and ideas with some of...

Measures that matter: 4 key points for accreditation success

12th September 2017

Michelle McDade

.. 4 key points to accreditation success *1. Link data clearly to your /main/ accreditation /hot spots/* * Each “main measure” must have ...

‘Targeting Zero’… Key steps to patient safety

20th June 2017

Michelle McDade

Pitcher Partners encourages healthcare decision makers to consider five key steps as a way to address and respond to the challenges articulated in...

Services & Specialisations

International Business Advisory

International Business Advisory

Forward thinking businesses who strive to maintain competitiveness or achieve strategic gr...

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Business Performance Improvement

Growth and competitiveness opportunities exist for everyone. Finding them and then exploit...

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Strategic Board and Governance Advisory

In today’s complex and regulated corporate environment, it is crucial for organisations ...

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