Australia’s first 24-hour video consultation and prescription service

By Brett Headrick - September 5, 2017

Technology is transforming healthcare around the world. Advancements in technology and connectivity have provided our healthcare industry the tools to change the way healthcare is practiced.

Doctors on Demand is breaking new ground in the healthcare industry, by launching the country’s first 24-hour video-consulting service for General Practitioners (GPs) and Mental Health Experts.

This Brisbane-based technology start-up, co-founded by John Martin and John Neilson, has been trialing the platform for over 12 months.  On 1 December 2016 Doctors on Demand went live with Australian registered GPs available for consultation 24 hours a day, 7 days a week.  With just a few clicks patients can talk to a GP via their computer, phone or tablet as well as receiving a prescription which can be sent to any pharmacy for collection.  Not to rest on any laurels, Doctors on Demand has followed up with further innovation by launching their platform for Mental Health Experts on 1 February 2017. 

Doctors on Demand is committed to improving access to healthcare for all Australians.  Studies1 show that almost 70% of GP consults can be handled via telehealth, provided all clinical protocols are adhered to, while 73%2 of Australians say they want to interact with their health service via digital technologies.  Of course, an online doctor can’t set a cast on a broken bone or stitch a wound, but technology can assist to provide instant access to a doctor in a large range of non-emergency, but urgent cases.  For mental health, the online environment is the perfect forum, particularly for patients who find face-to-face therapy confronting.

Doctors on Demand Co-Founder John Martin said the massive uptake of mobile technologies and increasingly faster internet speeds provide a major opportunity for the healthcare industry to diversify their service offering.

“Our unique software combines video-conference telehealth appointments and the ability to request a repeat prescription for a long-term condition, from the comfort of their home,” he said.

The platform gives patients greater freedom to choose how they wish to see their doctor.  Doctors on Demand’s primary goal is to keep every patient with their preferred doctor and is open to ALL doctors, ALL pharmacists and ALL mental health experts (psychiatrists, psychologists and counsellors) to ensure continuity of care for patients. 

Australians are all living busy lives and sometimes health takes a back seat to other more pressing demands, but it is something that shouldn’t be ignored.  If we can save time keeping ourselves healthy, then the benefits will be far-reaching. 

Read: Measures that matter: 4 key points for accreditation success

1. Allianz Global Assistance
2. Tim Kelsey, Australian Digital Health Agency, Webcast, 14 Nov 16

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